Webex Integrations
Webex integrates with hundreds of industry-leading apps and tools so you can get more done. Webex helps unlock frictionless collaboration with apps right inside Webex. Instead of toggling between a thousand windows, you can now use Webex collaboration experience with your favorite apps integrated right inside Webex meetings and messaging.
Simplify your daily routines, accelerate business outcomes, and automate everyday tasks using Webex App bots and integrations. Connect your favorite tools to Webex App and get notified when tasks are done, follow up on team status, or simply translate a message.
All Webex App users can browse through the available list in the Webex App Hub and choose a bot or an integration. The bots and integrations are grouped into categories (for example, customer relations and developer tools). Figure 6-37 shows the Webex App Hub and some of the available apps.
Figure 6-37 Webex App Hub
You don’t need to know coding or use APIs to use bots or integrations. However, if you want to build your own, see developer.webex.com to learn how.
Integrations
You can use integrations to connect other tools to Webex App. For each integration you add, you are presented with a consent page that lists the functionality the integration needs to work in Webex App.
When you remove the integration, this access is also removed.
Functionality depends on the integration and how it is configured. The following are some things to know about integrations:
• They may be able to see the list of all space titles you’re in.
• They may be able to post messages or content on behalf of the person who sets them up in a space.
• They may be able to respond to commands.
• They may be able to alert you whenever someone edits or configures something.
Bots
A bot acts like any other Webex App user. It has a special bot badge, though, so you can tell it isn’t human. The bot can post messages, answer your questions, let you know when something happens, or do your bidding like an in-app assistant.
Keep in mind the following when you’re working with a bot:
• A bot only reads the information you send to it directly. If you’re in a group space, use an @mention when you want it to respond. If you’re in a space with just the bot, then the bot reads every message.
• Some bots only respond to specific commands. Others can understand natural language questions and requests.
Support
If you’re having issues with an integration or bot, you should reach out to the company that created it. You can find the company name below the bot or integration name in the Webex App Hub. If you notice anything urgent, report issues to devsupport@webex.com. Cisco reviews every integration and bot listed in the Webex App Hub.