Add Bots and Integrations
If the tool you want to integrate requires you to create an account, create it before adding the integration. Here are the steps to follow:
Step 1. Go to Webex App Hub and click Log in using your Webex App username and password.
Step 2. Click your profile picture and select My Webex Integrations to see your current integrations.
Step 3. Click Webex App.
Step 4. Click the icon of the integration or bot you want to add or connect to:
■ • To add an integration, click Connect. Some integrations may have unique requirements; review the details in Webex App Hub.
■ • To add a bot, click Add to Space. The spaces listed are spaces with two or more people or team spaces. However, you can start a conversation directly with the bot, create a space, and add the bot using the bot name and @webex.bot. For example, add the Help bot using help@webex.bot.
Step 5. Follow the prompts to add your bot or integration to a space in Webex App.
Figure 6-38 shows an example of some app integrations with Webex.
Figure 6-38 App integrations with Webex
Remove an Integration
For all the integrations listed on Webex App Hub, you can review the access permissions and remove the integrations by following these steps:
Step 1. Sign in to Webex App Hub using your Webex App username and password.
Step 2. Click your profile picture and select My Webex Integrations to see a list of all the integrations you have added.
Step 3. Select the integration you want to remove and click Disconnect.
The integration is removed from all spaces and the access permissions are disconnected.
Remove a Bot
You can remove bots from teams and spaces in the same way you remove members from teams and spaces.
New feature additions are happening as we speak, making Cisco Webex a standout collaboration solution. Hopefully, the information covered in this section provided insight into some of the key features. In the next section, we will cover the Cisco Webex Cloud Service Architecture.
Cisco Webex Cloud Service Architecture
Webex Teams uses services that are located in several data centers. The services within these data centers can be broadly categorized as follows:
• Identity services: Storage of user identities, user authentication, single sign-on, and directory synchronization.
• Webex Teams microservices: Encryption key management, message indexing services for search functions and eDiscovery services, signaling services for Webex Teams apps, Webex devices, and API functions.
• Content services: Storage and retrieval of user-generated content such as messages and files.
• Media services: Media nodes for switching and transcoding for voice, video, and screen sharing content.
• Anonymized data collection and analytics services: Critical Webex Teams services are replicated across data centers for geographical redundancy. Within each data center, these Webex Teams services are hosted on virtual machines (VMs). These VMs can be moved for support and maintenance purposes, or new virtual machines can be installed as services expand.
Figure 6-39 shows an overview of the Webex Teams Cloud Service Architecture.
Figure 6-39 Webex Teams Cloud Service Architecture
Typically, audio and video from Webex Teams or a Webex device transit from the user’s location to media nodes in the Webex cloud. This is true for all call types (such as 1:1 calls and multiparty calls or meetings). All audio and video media streams are sent over the Secure Real-Time Transport Protocol (SRTP) using AES_CM_128_HMAC_SHA1_80 encryption.
UDP is recommended as the transport protocol for Webex Teams media, although most Webex Teams and Webex devices support TCP and HTTP (apps only) as a fallback protocol. TCP and HTTP are not recommended as media transport protocols because they are connection-oriented and designed for reliability, rather than timeliness. Using HTTP can also mean that media traffic must pass through a proxy server to reach media servers in the Webex cloud. Media quality can be impacted if the proxy server reaches a performance threshold when processing large numbers of high-bandwidth video streams.